FAQ

Can I order products from your website?

We sell exclusively to green retailers. You can only register with us if you are in possession of a Chamber of Commerce extract. If you are a private individual and want to order our products, we can put you in contact with one of our resellers.

Do I have to register before placing an order?

To order products from our website you need to have an account. Your account enables you to look at our prices and stocks and gives you direct access to all your orders, history, invoices and outstanding items.

How do I apply for an account?

You can apply for an account by completing the registration form. You can do this via the login window at the top of the page. As soon as we have accepted your registration, you will receive a confirmation e-mail containing your login details.

When will I receive my login details?

We strive to process registrations received before 1 pm the same working day. Registrations received after 1 pm will be processed the next working day.

I have forgotten my password. What should I do?

You should request a new password. You can do this via the login window at the top of the page. Fill in the e-mail address that is associated with your personal account. Within a few seconds you will receive an automatic e-mail containing your log-in details.

How can I unsubscribe from the newsletter?

You can adapt your e-mail preferences via “my account” or by using the hyperlink at the bottom of our mailings.

How can I edit my details?

Log in to your account to edit and manage your details.

How can I add contact persons in my organisation?

You can add a contact person through your account. Log in and open your account. Scroll down to the heading 'Extra contacts'. Here you will find a button '+ add contacts'. Click on this button to add extra contacts. After registration, extra contacts receive an email to create login details. You may only add contacts if you are an Administrator.

Can I change authorisations/roles of contact persons?

You can change the roles of contact persons in your account. Click on 'change' by the name of the contact person. A dropdown window will then open. In the field 'Role contact person', you can change the role to administrator or salesperson.

What are the differences between the roles I can allocate to contact persons?

A salesperson can view prices and other product information and add products to the wish list, but not place orders. The salesperson can also manage his/her own details in 'My account'. An administrator may use all the functionalities of the website.

Where can I change my email preferences?

Log in to your account and click on your account to open it. On this page under 'Email preferences', you can indicate what emails you wish to receive.

Where can I find my order history?

You can view your order history in your account. In your order history, you can only see the orders you placed through the new website. Orders that are not placed via the new website are not (yet) displayed.

Where can I find the order I placed on the old website?

The new website does not display the order history for orders that were placed through the old website. If you have any questions about your order history, please contact your account manager.

Where can I find my outstanding invoices?

Outstanding invoicces are not currently visible in your account. These will be added later so that you can view them in your 'My account' environment. If you have any questions about your outstanding invoices, please contact your account manager.

Where can I find a previous invoice?

At the moment, you can’t find the history of your invoices. We are working hard to add these options to the website.

Where can I find offers?

Offers are listed on the product overview pages. Select the view 'offer' at the top right of the overview page. The selection 'name' is given here as standard.

Can I also sort by price?

You can sort products by price by changing the view to 'price'. Select the view 'price' at the top right of the overview page. The selection 'name' is given here as standard.

How can I look for a specific article?

Use the search function at the top of the website to search for a specific product. To do this, you can use (part of) the product name or product code.

Can I save products in a list?

You can save products in your wish list. Do this by clicking on the heart icon in the image of a product. These hearts are visible on the overview page for each product. You will find all the products whose hearts have been ticked in your wish list. These are at the top right of the page next to the search bar.

How can I show my customer recommended prices?

Once you have logged in and have clicked on 'Account' at the top of the website, a pop-up window appears. At the bottom of this window, you can choose to display the recommended prices.

Where can I find new products?

New products can be found on the product overview pages. Select the view 'new' at the top right of the overview page. The selection 'name' is given here as standard.

How can I search by stock?

You can search by stock on the product overview pages. Select the view 'stock' at the top right of the overview page. By selecting the list view, you can immediately see in the overview how many products are in stock.

Has the outlet disappeared? Or has it been put under the heading offers?

Outlet products can be found under the filter 'offers'.

Where can I find documentation?

At the top of the website you will find a tab "Downloads". Here you can view the digital version of many brochures and catalogs. Do you prefer the print version? Under the group "Other" you will find documentation that you can order.

Are the prices shown inclusive of VAT?

The prices do not include VAT, import duties, other taxes, costs of loading and unloading, packaging, transport, etc.

Are all the products displayed on the website?

You will find all the products that are in stock or products that we can order for you on the website. If you are searching for a specific product that you cannot find on the website, please contact us so that we can help you.