FAQ

Can I order products from your website?

We sell exclusively to green retailers. You can only register with us if you are in possession of a Chamber of Commerce extract. If you are a private individual and want to order our products, we can put you in contact with one of our resellers.

Do I have to register before placing an order?

To order products from our website you need to have an account. Your account enables you to look at our prices and stocks and gives you direct access to all your orders, history, invoices and outstanding items.

How do I apply for an account?

You can apply for an account by completing the registration form. You can do this via the login window at the top of the page. As soon as we have accepted your registration, you will receive a confirmation e-mail containing your login details.

When will I receive my login details?

We strive to process registrations received before 1 pm the same working day. Registrations received after 1 pm will be processed the next working day.

I have forgotten my password. What should I do?

You should request a new password. You can do this via the login window at the top of the page. Fill in the e-mail address that is associated with your personal account. Within a few seconds you will receive an automatic e-mail containing your log-in details.

How can I unsubscribe from the newsletter?

You can adapt your e-mail preferences via “my account” or by using the hyperlink at the bottom of our mailings.

How can I edit my details?

Log in to your account to edit and manage your details.

How can I add contact persons in my organisation?

You can add a contact person through your account. Log in and open your account. Scroll down to the heading 'Extra contacts'. Here you will find a button '+ add contacts'. Click on this button to add extra contacts. After registration, extra contacts receive an email to create login details. You may only add contacts if you are an Administrator.

Can I change authorisations/roles of contact persons?

If you have the ‘Administrator’ role, you can adjust the roles of contacts in your account via the ‘Additional contacts’ page.Click the edit button next to the contact’s name. A window will open where you can change the ‘role’ to, for example, administrator or seller.

What are the differences between the roles I can allocate to contact persons?

A salesperson can view prices and other product information and add products to the wish list, but not place orders. The salesperson can also manage his/her own details in 'My account'. An administrator may use all the functionalities of the website.

Where can I change my email preferences?

Log in to your account and click on your account to open it. On this page under 'Email preferences', you can indicate what emails you wish to receive.

Where can I find my order history?

In your account, under the pages ‘Open orders & deliveries’ and ‘Shipped deliveries’, you can view your complete order history. Here you will find all orders you have placed.

Where can I find my outstanding invoices?

Outstanding invoicces are not currently visible in your account. These will be added later so that you can view them in your 'My account' environment. If you have any questions about your outstanding invoices, please contact your account manager.

Where can I find a previous invoice?

In your account, the ‘Shipped deliveries’ page provides an overview of all completed deliveries. When opening a delivery, you can download the invoice via the available button.

Where can I find offers?

Offers can be found on the product overview pages. Select the sorting option ‘Offers’ in the top right corner. By default, this is set to ‘Name A–Z’.

Can I also sort by price?

Products can be sorted using the sorting option in the top right corner of the page. Select one of the two price sorting options.

How can I look for a specific article?

Use the search function at the top of the website to search for a specific product. To do this, you can use (part of) the product name or product code.

Can I save products in a list?

Items can be saved in ‘My projects’. Click the heart icon on a product to add it to a project and location. This feature is visible on the overview page for each item. For more information, read here.

How can I show my customer recommended prices?

Once you have logged in and have clicked on 'Account' at the top of the website, a pop-up window appears. At the bottom of this window, you can choose to display the recommended prices.

Where can I find new products?

New products can be found on the product overview pages. Select the view 'new' at the top right of the overview page. The selection 'name' is given here as standard.

How can I search by stock?

On the product overview page, you can filter by available stock using the ‘In stock’ filter on the left-hand side. Additionally, you can sort by stock using the sorting option in the top right corner.

Where can I find documentation?

In the footer of the website, there is a link to the ‘Downloads’ page, where digital brochures and catalogues are available. On product pages, relevant documentation may also be available under the ‘Documentation’ tab, if applicable.

Are the prices shown inclusive of VAT?

The prices do not include VAT, import duties, other taxes, costs of loading and unloading, packaging, transport, etc.

How do I place an order?

Add the product of your choice to your shopping cart and then click on “continue shopping” to return to the products or “view shopping cart” to finalise the order. We will contact you to confirm the order.

What payment options are there?

A) payment in cash or by debit card at our wholesale centre

B) by bank transfer to our account within 30 days after invoice date

C) direct debit

* When you order for the first time, payment will be required to be made in advance.

Do you deliver abroad?

We deliver overseas to more than 40 countries. Optimal cooperation with various logistics partners enables us to provide fast and effective logistics solutions throughout Europe and beyond.

How long will it take before I receive the order?

That depends on the delivery address and the products that you order. If the products are in stock and your order is placed on working days before 12.00 pm, we will try to ship the order the following day or on the next available shipping day.

Can I follow the status of the order?

The current status of your orders and deliveries can be viewed via ‘My account’, on the ‘Open orders & deliveries’ page.

How will the order be sent?

Packaging takes place in the flower and plant trade’s usual manner and is determined by the seller as a good merchant. Containers, trolleys, etc. that remain the property of the seller must be returned immediately.

Can I collect the order?

You can collect the order yourself or arrange for it to be collected through your carrier.

Can I place an order if a product is currently out of stock?

Products that are out of stock can often still be ordered. If information is available, the product page shows expected availability and when new stock will arrive.

I would like to have products assembled. How does that work?

Assemblies can be created in the shopping cart. When products are eligible for assembly, the button ‘Select products for assembly’ will appear. For more information, read here. For further assistance, please contact your account manager.

Can my order be delivered to another address?

During checkout, a different delivery address can be specified. This can be adjusted per order in the ‘Complete order’ step.

Can I decide my own shipping date?

When finalising your order, you can give your preference for a shipping date at 'Shipping date'. This date is always provisional and is subject to stock, delivery times and transport planning. Please note! This is not a delivery date.

I have received the wrong product or a damaged product. What should I do?

A complaint or damaged product must be reported to us within 24 hours of receipt and confirmed in writing. We will be happy to help you find a suitable solution.

The complaint must include:

A) an accurate description of the fault

B) evidence to support the complaint, such as photos

C) any other facts from which it can be concluded that the products delivered and the rejected products are identical, such as an order confirmation

What guarantee do I have on the products?

We apply the VGB (Association of Wholesalers of Horticultural Products) terms of delivery. Images on this website are only an indication of the product and cannot be guaranteed.